These terms and conditions apply to all wines, spirits or other goods or services supplied by Hic! to you. By accessing this website and/or placing an order you agree to be bound by
the terms and conditions set out below.
How to Order:
You may order wines, spirits or any other goods by the various methods indicated below (unless otherwise stated). You will have a right to cancel any such order, please see our
'Return of Goods / Cancellation' section below for more details. Please note that Hic! does not impose a minimum order quantity or value upon its customers.
You may order by:
- Telephone on 01977 550047
- Via our website at www.hic-winemerchants.com
- By email to firstname.lastname@example.org
- By post. Please complete your order from the website and send it complete with full payment to: Hic! 23 Main Street, Ledston, Castleford, WF10 2AB
Our Contract with you:
Your order is an offer to buy from us. There will be no contract of any kind between Hic! and you unless and until we accept your order and in the case of wines and goods to be
delivered to you, when we actually despatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the point we accept
your order and when the goods are despatched, a contract will be made between you and us.
Description & Prices:
The description and prices payable for the items that you order are clearly set out in our website. If by mistake, we have under-priced an item, we will not be liable to provide
that item to you at the stated price provided that we notify you before we despatch the item concerned and we may cancel your order provided we refund to you any payments you have
We reserve the right to change our prices at any time. Prices listed on our website are quoted per bottle and include VAT at the prevailing rate of 20%.
How to Pay:
Payment can be made safely and securely online via our payment gateway where we accept all major credit and debit cards. Payment can also be made via PayPal Express or Google
Checkout. Credit cards are always debited in UK pounds sterling. If you would like to pay by cheque please make these payable to Hic! Please note that payment will be taken in full
at the time of ordering. For bespoke orders and offers not available online we can send a payment link via email for you to pay securely online via our payment gateway,
Orders of £150.00 or more (per delivery address) are delivered free of charge throughout mainland UK.
We can offer our delivery service to the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands and the Republic of Ireland. We can also offer timed
deliveries and Saturday delivery at an extra cost. Please contact us for an accurate price quotation for your order.
Regardless of value, any orders for delivery to the Isle of Wight or the Isles of Scilly will incur an extra charge of £7.50 per order.
Orders less than £150.00 will incur a delivery charge of £9.95 per delivery address.
We normally deliver between 9am and 5pm Monday to Friday within 7 working days from receipt of order.
If our courier is unable to deliver your order they will leave a card and attempt delivery again the next day. If the next day delivery fails again a card will be left requesting
that you collect your consignment for their depot. If after five working days your order is still not collected it will be returned to Hic! and the customer will have to pay for
re-delivery. If a consignment is returned to Hic!, the cost of this return, following all reasonable attempts at delivery and contact, will be the liability of the customer. At
present this cost is £20.00.
Whilst we make every effort to deliver all your goods in the agreed time we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Receipt of Goods:
Deliveries should be signed for as 'Not Examined' and you should inspect the goods as soon as possible and notify us immediately of any breakages or shortages. If you will not be at
the delivery address at the expected time of delivery and wish us to leave your order in a secure place, please advise us. We regret that neither we nor our carriers can accept
responsibility for any subsequent loss or damage which occurs once the consignment has been left.
Substitutes / Availability:
All our wines and spirits are offered subject to availability. From time to time some of our wines inevitably go out of stock and we therefore reserve the right to select and
deliver to you a substitute (of equal or higher value) to the wine you have ordered, to avoid delay in the delivery of your order. If we are unable to supply a particular item, or
do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.
Return of Goods / Cancellation:
Any order placed for goods (to be delivered) may be cancelled within 7 working days of receipt of goods. A full refund will be offered provided the goods remain in a good condition
and that the request to cancel is received in writing. When you return the products back to us they must be in a saleable condition and in the original, undamaged packaging.
We will refund the price of the item to the purchaser via their original payment method once it is received by us. A refund of any delivery charges will be given in the instance of
incorrect, damaged or faulty goods.
For your protection we strongly recommend that you use a recorded delivery service to return goods. Proof of posting is not proof of receipt and all goods remain the responsibility
of the customer until they are received by us.
To make a purchase from the Hic! website you agree to the terms and conditions of the site. We only collect personal information to enable us to process and deliver your order. By
registering your details on our website, you consent to us holding personal data about you. We will not share your personal information for marketing or any other purposes unless
where required by law and we will comply with current data protection legislation.
Nothing in these terms and conditions limits or excludes your statutory rights as a consumer. All contracts are subject to ENGLISH law and jurisdiction.