Wine Finder:
 

Returns Policy

 

We would like all our customers to feel confident about shopping online with Hic! and we want you to be completely happy with both the service and products that you receive from us.

If you are dissatisfied with any aspect of our service then please contact us as soon as possible either by phone: 01977 550047 or email info@hic-winemerchants.com and we will advise you how to proceed with your enquiry or deal with the matter immediately.

If any of our products are ordered by you in error and you wish to return them to us, we will happily refund to you the price you paid for the product. When you return the products back to us they must be in a saleable condition and in the original, undamaged packaging.

In this instance we will refund the price of the item to the purchaser via their original payment method once it is received back to us and its condition is verified as saleable.

Please note that a refund of any delivery charges levied will only be given in the instance of incorrect, damaged or faulty goods.

For your protection we strongly recommend that you use a recorded delivery or traceable service to return any goods back to us. Please note that ‘proof of posting’ is not ‘proof of receipt’ and all goods remain the responsibility of the customer until they are received by us.

Claims for breakages will only be allowed if the Customer notifies Hic! as soon as possible (and, in any event, no later than 7 days) after delivery. The Customer must retain any breakages and accompanying packaging for examination by Hic! if required.

For your information all products should be returned to:

Hic!
23 Main Street
Ledston
Castleford
WF10 2AB